Can’t get into your player?
Use the same Apple, Google, or email sign-in method you used before. A guest player stays on its original device unless you linked it to an account.
Get account helpLET’S GET YOU BACK IN THE GAME.
Questions about a match, your player, or a purchase? Start below. If you still need help, reach the SHIFT team directly.
EMAIL SUPPORTFIND YOUR NEXT MOVE.
Room or match not working?
Check your connection, then leave and reopen the room. An invite code only works while its room is available. If it still fails, send us the code and what happened.
Report a match issueMissing Prisms or SHIFT+?
Open the store in SHIFT and use Restore Purchases for eligible purchases. Make sure you’re in the same SHIFT player and Apple or Google store account used to buy them.
Get purchase helpNeed to report a player?
Tell us the player name, room code, and what occurred. You can report a name, photo, reaction, or unfair play. Please don’t send passwords or payment details.
Report a player02 / YOUR PLAYER
ACCOUNT & PRIVACY.
Want to remove your SHIFT player or ask what data we keep? Use the account deletion page. For other privacy questions, read the policy or email us.
REACH THE TEAM
38868 12th Ave #1063
North Branch, MN 55056
United States
612-270-4140
We’re here to help.
Include your player name, device, app version, and a brief description. For purchase issues, include the product and approximate purchase date. Never send a password or full payment-card number.
[email protected]M2 Interactive, LLC38868 12th Ave #1063
North Branch, MN 55056
United States
612-270-4140