Delete your SHIFT player

Account and data deletion · SHIFT: Card Clash

You can start account deletion without reinstalling SHIFT. In the app, open Settings → Privacy → Delete account. If you no longer have the app, cannot sign in, or want to request deletion of remaining associated data, email [email protected] with the subject “SHIFT account and data deletion.”

What to include

Tell us your player name and, if you used email sign-in, the email address linked to the account. If you signed in with Apple or Google, tell us which method you used. A player ID or recent room code can also help us locate a guest account. Please do not send a password, verification code, or payment-card details. We may ask for more information to confirm the account belongs to you.

What happens

In-app deletion disables the player, removes sign-in links, sessions, push tokens, and any uploaded profile photo, and replaces the name in the main account record. Some match, room, event, and purchase records can remain, and historical room records may contain a previous name. For an email request, we will review the account and associated-data deletion request, tell you what we removed, and explain any records that must be kept for game integrity, purchase or refund handling, security, or legal reasons. See our Privacy Policy for details.

Questions? Email [email protected].